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Packaging and recycling

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Packaging and recycling

We are truly passionate about the environment and we have made choices on our packaging to reflect that. All Hoppbox packaging (except for the film lids) can be 100% recycled. The cardboard boxes can be recycled with your normal cardboard recycling, and the trays are 100% PET so can also be recycled with the rest of your PET plastic (or used as a handy coin holder around the house).

How do I know the payment system is safe ?

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HOW DO I KNOW THE PAYMENT SYSTEM IS SAFE ?

All our payments are processed by a company called Stripe. Stripe are one of the leading global payment service providers and handle billions of $ of transaction every day for some of the world’s largest companies. They meet the most stringent standards for online payment security, encryption and disclosure.

How do I change my delivery address ?

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HOW DO I CHANGE MY DELIVERY ADDRESS ?

That’s easy, just log-in to your account and change your address and we’ll send your future Hoppboxes to your new address. Note that any Hoppboxes that have left our Hoppbox kitchen and are with the postal system will still go to your old address.

Do I need to be at home to receive my Hoppbox ?

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DO I NEED TO BE AT HOME TO RECEIVE MY HOPPBOX ?

We have specially designed the Hoppbox to fit into your letterbox. So provided you have a normal sized letter box, you will receive your Hoppbox with the rest of your normal post. No need to be at home to receive, or got to the post office.

How do I receive my Hoppbox ?

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HOW DO I RECEIVE MY HOPPBOX ?

We have developed a partnership with La Poste and your Hoppbox is sent via the national postal network straight into your letterbox at home or at work. It can be sent to any address in Switzerland which La Poste deliver to.

Where does your food come from ?

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WHERE DOES YOUR FOOD COME FROM ?

The food in Hoppbox comes from all over the world. Together with our partners we have travelled far and wide to seek out tasty and high quality ingredients to put into your Hoppbox. We’re always on the look-out for new ingredients and ideas and love to hear ideas from our fans, so please get in touch info@hoppbox.com

Can I cancel my subscription ?

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CAN I CANCEL MY SUBSCRIPTION?

We’ll be sorry to hear you go and cancelling your subscription is easy. Just log into your account and cancel your subscription, or if you prefer just drop us a line at info@hoppbox.com with your account details.
Just one thing to know is that each cancellation comes into effect at the end of your four-week cycle. So you will still receive the Hoppboxes that you have paid for in that cycle. Be sure to cancel your Hoppbox at least one week before the end of your current cycle. This is because we prepare your Hoppboxes in advance.

Can I choose what’s in my Hoppbox ?

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HOW DO I CHOOSE WHAT’S IN MY HOPPBOX?

For the moment you can’t pick what goes inside your Hoppbox and that’s because Hoppbox is all about the surprise of receiving a wide variety of healthy snacks.

All of our snacks go through a rigorous “taste test” before we send them to you. So, they all taste pretty good, or so our taste testers say. We promise that each box will be different from your previous box.
In not too long we’ll be adding a rating system so that you can give your score on each snack you receive, that means you’ll receive more of the snacks you like best and not the ones you like a little less.

Why is Hoppbox a subscription ?

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WHY IS HOPPBOX A SUBSCRIPTION ?

In our experience, snacking is a regular part of life, indeed our nutritionist says that regular healthy snacking is really good for you. So we want to make sure that you never run out of healthy snacks to give you the energy and nutrition you need to get you through the day. We have lots of variety so you’ll always be trying out new flavours and combinations, safe in the knowledge that each one has the seal of approval of our nutritionist.
The good news is that you can cancel your subscription any time. You can also pause your subscription or change frequency, We’re flexible, we don’t want to lock you into anything.